Privacy Policy | Face the World Dutch Lessons

Last Updated: July 15, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our website, respond to our advertisements, or book lessons. It also details Your privacy rights under the law, including the General Data Protection Regulation (GDPR).

By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

📖 Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Face the World.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to our website, advertisements, booking system, or online lessons.
Service Provider means any third-party company or individual employed by Us to facilitate the Service, process payments, or host online video lessons.
You means the individual accessing or using the Service.

📊 Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service or booking a lesson, We may ask You to provide Us with certain personally identifiable information, including:

First name and last name
Email address
Billing details / Payment information
Appointment notes, comments, or learning goals

Use of Your Personal Data

The Company uses Your Personal Data for the following specific purposes:

To provide and maintain our Service: Including managing your bookings, hosting your Google Meet sessions, and monitoring website infrastructure.
To contact You: By email regarding scheduling updates, lessons, or essential service security alerts.
To manage Your requests: To attend to and process your customer service inquiries.

🤝 Sharing Data with Third-Party Service Providers

We do not sell your personal data. We only share information with trusted third-party Service Providers necessary to run our tutoring business:

Scheduling Services: Your name and email are shared with Koalendar to manage appointments.
Video Communications: Your appointment data creates secure video rooms via Google Meet.
Payment Processing: Payment details are securely processed directly by our external payment gateway. We do not store credit card files locally.

🇪🇺 Your GDPR Privacy Rights

If you are located within the European Economic Area (EEA), you possess explicit statutory rights regarding your Personal Data. You have the right to:

Access or Update the data we hold on you.
Request Erasure (“the right to be forgotten”) of your personal information.
Object to or Restrict our processing of your personal data.
Data Portability to receive your personal metrics in a structured format.

To exercise any of these rights, please email us directly at the address listed below.

⏳ Data Retention & Security

Retention: We retain Personal Data only as long as necessary to fulfil your booked packages, manage customer relations, or satisfy legal accounting requirements.
Security: While we employ industry-standard secure socket layers and data protections, please remember that no method of transmission over the Internet is 100% secure

🔄 Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the updated text on this page. You are advised to review this page periodically.

Verification Data for Reduced Rate Applicants (Low-Income Tiers)

1. What Data We Collect and Why:

To process applications for our regional reduced rates (Low-Income Tiers), we require applicants to submit official proof of local identity, residency, and net monthly income (under €1,100). This involves collecting copies of national IDs or passports, recent rental agreements or utility bills, and official income statements or payslips. This processing is based on your explicit consent and our legitimate interest in preventing fee fraud and ensuring fair pricing access for local populations.

2. Data Minimization and Redaction:

We strictly adhere to the principle of data minimization. We highly encourage applicants to blur, block out, or redact any sensitive information that is not strictly necessary for verification—such as national identification numbers, citizen service numbers (e.g., BSN or local equivalents), or unrelated transaction histories on payslips. We only need to see your full name, the issuing country, the residential address, and the final monthly net income figure.

3. Storage, Security, and Automated Deletion:

All verification files uploaded through our secure contact forms are encrypted during transmission and stored in a protected, access-restricted environment. We do not retain these sensitive documents. Once your application has been manually reviewed and approved (or denied) by us, all submitted files (passports, contracts, and payslips) are immediately and permanently deleted from our servers, local devices, and backups.

4. Retention Period:

The verification documents are held only for the duration of the evaluation process, which typically takes no longer than 10 business days. After deletion, we only retain a secure digital note on your client profile indicating that your regional discount has been approved and the date it expires (valid for one year).

5. Your Rights:

Under the GDPR, you have the right to access, rectify, or request the immediate erasure of your data at any point during the review process, or to withdraw your consent. If you withdraw consent prior to approval, your files will be deleted immediately, and your application for the reduced rate will be cancelled.